Frequently Asked Questions

Your Questions, Answered

At BEST Health, Wellness, & Performance, we’re committed to providing you with the information you need to make informed decisions about your health. Below, you’ll find answers to some of the most commonly asked questions about our services, appointments, and what you can expect when working with our team. If you have additional questions, feel free to contact us directly—we're here to help!

General Questions

• What services does BEST Health · Wellness · Performance offer?

  • We offer a range of services including Physical Therapy, Nutrition Counseling, Behavioral Health, and Chiropractic care. Our goal is to support your overall health, wellness, and performance.

• How do I book an appointment?

  • You can book an appointment by calling our office directly or selecting one of our services and using our online scheduling system.

• Do I need a referral from a doctor to see a physical therapist?

  • In most cases, no referral is needed to schedule an appointment with one of our physical therapists. However, some insurance providers may require a referral, so please check with your insurance.

• Do you accept insurance?

  • We accept all major insurance plans. For a complete list of accepted plans, please visit our insurance page. For specific coverage details, feel free to contact us or check directly with your insurance provider.

• How do I know if my insurance will cover my treatment?

  • We work closely with your insurance provider to help maximize your benefits and minimize out-of-pocket costs. While we attempt to verify coverage and obtain any required authorization for physical therapy and behavioral health services, please note that verification of benefits is not a guarantee of payment.
    
    Some insurance plans require prior authorization, and if authorization is denied or still under review, and you wish to proceed, you may be responsible for paying our Standard Visit Fee. This fee can be reimbursable if authorization is approved later.
    
    We recommend contacting your insurance provider directly to confirm specific coverage details and ensure all necessary authorizations are granted for treatment. For more details on coverage, authorizations, and payment options, please visit our Billing and Insurance page

• What is your cancellation policy?

  • We require at least 24 hours' notice for cancellations or rescheduling. Late cancellations or no-shows may incur a fee. See our cancellation policy for more information.

• What should I expect during my first appointment?

  • During your first visit, we’ll conduct an in-depth assessment to understand your goals and any health concerns. We will work with you to create a personalized plan for your care.

• Will I receive one-on-one care?

  • Yes, we prioritize personalized, one-on-one care to ensure you receive focused attention and a customized treatment plan tailored to your needs.

• Will I be treated by a Doctor of Physical Therapy (DPT)?

  • Absolutely. When scheduling Physical Therapy, you will always be treated by a licensed Doctor of Physical Therapy, not an assistant. Our DPTs provide hands-on care and work closely with you to achieve your health and recovery goals.

• What role do the Athletic Trainers play at BEST?

  • Our Athletic Trainers work with athletes from partnering high schools, providing on-site support during practices and games. She also offers athletic training evaluations at our facility, addressing sports-related injuries, overuse issues, and providing return-to-play plans.

• Are Athletic Training services only for high school athletes?

  • No, Athletic Training services are available to athletes of all levels who want to enhance their performance or recover from an injury. Whether you are a student-athlete, a weekend warrior, or a professional, our services can help optimize your performance.

• Will I be treated by a Registered Dietitian (RD)?

  • Absolutely. You will always be guided by a licensed and registered dietitian, not an nutritionist. Our RDs provide personalized, evidence-based nutritional care and work closely with you to help you achieve your health and wellness goals.

Billing and Insurance

• How do I know if my insurance covers your services?

  • We recommend contacting your insurance provider to confirm coverage. You can also reach out to our team for assistance in verifying your benefits.

• What payment methods do you accept?

  • We accept cash, credit cards, and HSA/FSA cards. Payment is due at the time of service unless other arrangements have been made.

Telehealth

• Is telehealth an option for any of your services?

  • Yes, we offer telehealth for certain services, including behavioral health and nutrition counseling. Please contact us to see if telehealth is an option for your care.

• How do I prepare for a telehealth appointment?

  • Ensure you have a reliable internet connection and a quiet, private space. We will provide a secure link for your virtual appointment.