What to Expect with Insurances & Billing

Transforming health, one step at a time

At BEST Health · Wellness · Performance, we are committed to providing high-quality care at an affordable price. We believe that everyone deserves access to excellent behavioral health, physical therapy and nutrition services, regardless of their financial situation. We are a provider with all major insurance plans, including Worker's Compensation. If you do not see your insurance plan listed below, please contact us to verify.

  • Aetna
  • Alignment*
  • Ambetter*
  • Anthem*
  • BCBS*
  • Blue Value
  • State Health Plans
  • Bright Health
  • Centivo
  • Cigna*
  • Clover*
  • Contigo Health
  • Department of Labor
  • Experience Health
  • FirstCarolina Care
  • Friday Health Plan
  • Golden Rule
  • HealthTeam Advantage
  • Humana*
  • Humana Gold
  • Humana Medicare
  • Liberty Health Medical Advantage*
  • Medcost
  • Medicare
  • Medicare Advantage
  • MultiPlan
  • PHCS
  • Tricare
  • VA*
  • Optum
  • United Health Care*
  • UMR*
  • WellCare*
  • Worker's Comp*

*These insurances require pre-authorization. Tricare Prime requires a physician referral in order to waive the deductible. See our Cost Breakdown below for more information related out of pocket costs.

Cost Breakdown

We work closely with your insurance provider to maximize your benefits and minimize your out-of-pocket costs. Please note that some insurances require authorization for physical therapy & behavioral health. We will attempt to obtain this authorization on your behalf. If authorization is denied or still under review, and you wish to continue treatment, you agree to pay our standard rate fee per visit (See fee structure below). This amount is reimbursable to you if authorization is later approved. We encourage you to follow up with your insurance to ensure all necessary authorizations are granted.

The process of working with insurance involves many detailed steps, and exceptions are common. At any point, information may be missing, miscommunicated, or misunderstood, which can delay the payment process. While it is typical for the payment process to be completed within 60 days, it is not unusual for the clinic to receive payment up to six months after the treatment date.

Lastly, have peace of mind knowing that your visit will never exceed our standard rate fee, even if you haven't met your deductible or are choosing to self-pay.

Physical Therapy Standard Cost Structure
  • Initial Evaluation: $95
  • Follow Up Appointment: $95
Nutrition Standard Cost Structure
  • Initial Evaluation: $200
  • Follow Up Appointment: $100
Behavioral Health Standard Cost Structure
  • First Visit Intake: $180
  • 30 Minute Consult: $80
  • 60 Minute Session: $120

Auto Billing

For your convenience, we offer an autopay process at each location. Your credit card will be securely stored in our system and charged at each visit and within the month after invoices are sent out. No paper bills will be mailed. Receipts will be emailed following the credit card charge, with itemized receipts available upon request.

We will collect any remaining balances based on claims processing. Please note that it can take 6-8 weeks for claims to process.

If you have any questions, please discuss them with us.

Cancellation Policy

We understand that life can be unpredictable, and sometimes appointments need to be rescheduled. We make every effort to fulfill your scheduling needs. However, to maintain the efficiency of our schedule and ensure availability for all our clients, we ask that you provide 24 hour notice for cancellations. If you fail to show up for your appointment or cancel within 24 hours of your scheduled time, a $50 fee will be charged.