Last Updated: September, 27th 2024

Privacy Policy

This Privacy Policy describes how BEST Health · Wellness · Performance and its affiliated companies, including BEST Physical Therapy, BEST Nutrition, BEST Behavioral Health, BEST Chiropractic, and BEST Concierge Medicine (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or use our services, including interacting with us through our website (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refers to you as a user of our Services, whether you are a patient, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will post the revised Privacy Policy on our website, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

We collect personal information from your interactions with us, including through cookies and similar technologies. The information we collect and use depends on how you interact with our Services.

We may use the information we collect to communicate with you, provide or improve our Services, comply with legal obligations, and protect our rights and the rights of others.

What Personal Information We Collect

The types of personal information we collect depend on your interactions with us. When we refer to "personal information," we mean information that identifies or can be reasonably associated with you. The information we collect includes:

• Information You Provide Directly
  • Contact details: Name, address, phone number, email.
  • Account information: Username, password, and any other information related to your account.
  • Patient or client support information: Details you provide during communications with us (e.g., inquiries or support requests).
• Information We Collect Automatically
  • Usage Data: Information about your interaction with our website, including device type, browser information, IP address, and browsing history.
• Information from Third Parties: We may receive information about you from third parties, such as vendors or service providers who collect information on our behalf.

Cookies

We use cookies to enhance your experience and understand user interaction with our Services. Cookies allow us to track user behavior on our website, which helps improve functionality. You may control or disable cookies through your browser settings, but doing so may affect your experience with certain Services.

How We Use Your Personal Information

• Providing Services: We use your personal information to deliver Services to you, including appointment scheduling, communications about services, and responding to inquiries.
• Service Improvement: We may use the information we collect to improve our services, based on our legitimate interest in maintaining and improving our operations.
• Security and Fraud Prevention: We use your information to protect against fraudulent activity and maintain the security of our Services.

How We Disclose Personal Information

We may share your personal information under the following circumstances:

• With service providers who help us operate our Services, such as IT support, data storage, and client support services.
• With business partners for legitimate business purposes.
• With legal authorities where required to comply with applicable laws or legal processes.

We will not sell or otherwise disclose personal data to third parties for commercial gain or to allow other organizations or companies to market their own products or services to you.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us to request deletion.

Security and Retention of Your Information

While we take steps to safeguard your personal information, no system is completely secure. We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce applicable agreements.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information.
• Request the deletion or correction of inaccurate information.
• Opt-out of certain uses of your information.

To exercise your rights, please contact us using the details provided below.

Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact us. You may also Download our Notice of Privacy Practices (NPP) here